About The Company:
Stuart OnDemand is the premier provider of same day courier services for companies that have time-sensitive needs for critical shipments. We are a diverse team of individuals from multiple countries and cultures, using our imagination and expertise to create a welcoming workplace that intends to bring out the very best in each of us. If you have a passion for innovation and you’re motivated to exceed customers’ expectations and committed to going above and beyond to deliver an exceptional customer experience, we want you on our team!
Summary:
Our company is looking for an experienced and motivated Collections Specialist to join our dynamic collections team. As a Collections Associate you will be responsible for maintaining trustful relationships with our valued customers and guaranteeing timely payments. This role will involve observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans. The objective of your role is to gain the customers commitment to making payments on their overdue account.
Reports To:
Collections Specialist Responsibilities:
- Supervise assigned accounts to identify unresolved debts.
- Develop effective repayment plans.
- Follow-up with clients on overdue accounts.
- Oversee all monthly payments and refunds.
- Research and implement effective collection techniques.
- Perform all administrative duties related to ensuring office efficiency.
- Create monthly credit records.
- Respond to client account queries in a timely and professional manner.
Collections Specialist Requirements:
- High school diploma or equivalent qualification required.
- A minimum of 2 years experience in a similar role.
- Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
- Strong understanding of billing and collection processes.
- Outstanding communication and interpersonal skills.
- Highly-skilled in negotiation.
- In-depth knowledge of laws and policies related to debt collection.
- Good administrative skills.
